CoBanq Ltd is an FCA-authorised payment institution. Customer funds are safeguarded; CoBanq is not a bank and funds are not FSCS-protected as bank deposits.
CoBanq Ltd is authorised by the Financial Conduct Authority under the Payment Services Regulations 2017 as an authorised payment institution, firm reference number 508565. Registered in England and Wales, company number 04995400. Registered office: Level39 One Canada Square, Canary Wharf, London, England, E14 5AB. Customer funds are safeguarded in accordance with the Payment Services Regulations 2017. GBP payment services are provided through ClearBank Limited.
You can verify CoBanq Ltd on the FCA Register using firm reference number 508565.
CoBanq is not a bank. An authorised payment institution provides payment services under the Payment Services Regulations 2017; it does not hold a banking licence.
Relevant customer funds for payment services are safeguarded in accordance with the Payment Services Regulations 2017, separately from CoBanq’s own money, through our safeguarding arrangements with ClearBank Limited.
Safeguarding is not the same as FSCS deposit protection that applies to eligible bank deposits. CoBanq is not a bank, and customer balances are not FSCS-protected as bank deposits.
Our payment services are provided in partnership with ClearBank Limited, which is authorised by the Prudential Regulation Authority and regulated by the FCA and PRA (FRN 754568; company number 09736376).
Through this agency banking relationship, eligible GBP accounts can use UK payment rails including Faster Payments, Bacs, CHAPS and Confirmation of Payee, subject to product availability and eligibility.
If something goes wrong, you can raise a complaint with CoBanq. We publish our complaints process on this website, including how to escalate to the Financial Ombudsman Service where eligible.
Contact us at support@cobanq.com or +44 20 8175 2519. Registered office: Level39 One Canada Square, Canary Wharf, London, England, E14 5AB.
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